Accessibility
We are committed to making our website accessible to all users. Our aim is to comply with the requirements of the Equality Act 2010 and the Web Content Accessibility Guidelines proposed by the World Wide Web Consortium (W3C). With this in mind, we have included several features designed to improve accessibility for users with disabilities. However, we welcome comments on how to improve the site’s accessibility for users with disabilities. If the format of any material on our website interferes with your ability to access the information you require, please send an e-mail to reception@caresolicitors.com or telephone 0114 321 7500. Please inform us of the nature of your accessibility problem and the preferred format in which to receive the material and your contact details.”
Online Dispute Resolution
If we enter into a contract with you and/or you become a client of our firm by electronic means (such as by e-mail or online) then, in addition to any rights of redress you may have through the Legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at https://ec.europa.eu/odr. We do have an e-mail address you may contact in this regard and that is jf@caresolicitors.com.
If you have a complaint
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure which is available on request from our Practice Manager Jackie Fry, who can be contacted as follows;
Tel: 0114 321 7500
Email: jf@caresolicitors.com
Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
As of 1st April 2023 we have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton, WV1 9WJ.
Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of you having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining occurring; or within one year from when you should have known about or become aware that there were grounds for complaint.
For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk
If you would like more information about the Legal Ombudsman, please contact them.
Contact details – Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 and 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Solicitors Regulation Authority
If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please contact the SRA or visit: https://www.sra.org.uk/consumers/problems/report-solicitor.page#report
